Due to the ongoing coronavirus pandemic, there may be limited services available. For the latest information, please visit the ExCeL website.
At ExCeL, there is free, fast WiFi which is suitable for browsing, social media, and email. When you arrive at the venue, you just need to sign in to 'ExCeL free Wi-Fi' using the standard log in, or via LinkedIn, Facebook, or Twitter.
One cloakroom is in the west end of the venue on level 0 by N4/S4 and one in the east end on level 0. The fee is £1 per item for coats and luggage - please be aware the ExCeL cannot store cameras, laptop equipment or any other electronic devices.
At ExCeL accessibility is important — helping to provide an enjoyable event for everyone. Please find out more on our dedicated Accessibility page.
There are two Note ATMs near the west entrance of the venue by Costa and Panini Pronto, and another Note ATM in the centre of the boulevard between entrances S6 and N6. There are a Barclays and a Note ATM located on level 0 between N4 and S4. Should the in-venue ATMs run out of cash, there is also an ATM nearby at the Tesco Express.
Food and drink
The ExCeL is equipped with a range of restaurants, cafes and bars. To see the full list, please visit the ExCeL website.
If you have low battery charge, use one of the ExCeL charging points. ChargeBox mobile phone charging points for all major brands are at the east and west information desks.
If you have lost something, please go to the security suite which is located by the west entrance down the stairs just after Costa. If you are no longer at the venue, please give the ExCeL help desk a call on: +44(0) 207 069 4500 or email firstname.lastname@example.org.
The prayer room can be accessed through the grey door next to the S9 entrance on the boulevard.
Family changing facilities
There are baby changing facilities on level 0 in both the male and female toilets in the boulevard. In the ICC area (the east end of the venue) the red blocks between S9/S10, N10/N11, the Prince Regent DLR east corridor and East Level 0, the baby change facilities are in the disabled toilets.
The family room can be found near S9. Inside there are two changing mats, chairs for use when breastfeeding, a microwave to heat up baby food and a bottle warmer. The room also contains a sink and toilet.
ExCeL welcomes all guidance and assistance dogs. No other dogs/pets permitted.