The patient journey

14:30 - 15:15

Using real-life scenarios to structure the session, this seminar offers a thought-provoking insight into the impact your internal processes have on the experience and care you deliver to your patients. Our experts will show you how to enhance each touch-point of the patient journey; from the moment a patient looks for a new dentist, through to visiting the practice, completing their treatment and beyond.


Learning Objectives:

  • Understanding the key touchpoints; when and how to communicate with patients both in and out of practice
  • How to better inform patients to help  ensure they take up the treatment they need
  • A guide to help you judge your existing patient journey and set targets around it to ensure your team are following a customer centric workflow

Guy Meyers, head of customer success, Software of Excellence